All orders received before 12 pm EST, Monday-Friday, will ship the next business day. All orders are fully traceable and tracking information will be emailed to you as soon as your order is dispatched. 

Shipping and dispatch times are a guideline and subject to change. You may experience slightly longer delivery times and/or delays during peak periods, which include the holiday season of November - January, and/or other postal service delivery issues that are out of our control. International shipping times are not guaranteed.

If you are purchasing an item noted as Pre-Order, you will be given an estimated ship date, but this ship date is not guaranteed. You will be charged for the item at check out. By purchasing this pre-order item, you are agreeing to the timeline described.

Once orders are placed, they can’t be edited, added to, or canceled. Please contact us as soon as possible if there is a problem with your order. We take great pride to ensure all items are shipped correctly and in perfect condition. However, items may occasionally become damaged in transit. If you are concerned you have received a damaged or defective item, please contact us at delulutan@iCloud.com, providing photographic evidence of the damage or defect. If the product is deemed damaged or defective, you will be issued a full refund. Your bank may take additional time to clear the funds back into your account.

We hope you love your Delulu tan products as much as we do. If you change your mind about your purchase, you may return your unopened, unused, undamaged, originally packaged product to us, within 14 days of the delivery date. 

To return an item, send an email to our customer support team at delulutan@icloud.com, with the following details regarding your return: name, order number, the reason for the return, and photos to help us understand your issue. We recommend using a registered tracking delivery service to ensure your parcel reaches us safely. We are not liable for returns that are lost in transit without parcel tracking. Once received , your return will be processed within 7 business days. You will be refunded back to your original form of payment, which will not include the cost of the return or delivery postage unless you are returning products that are damaged or defective. Your bank may take additional time to clear the funds back into your account. We do not refund or exchange items that appear to have been used, opened, or are not in original condition.